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General Terms and Conditions of Sale





Our Business Policy



UNZIP offers products for sale on and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".



"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on



UNZIP reserve the right not to process orders received from users who are not "Consumers" and any other order which does not comply with UNZIP's business policy.



These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on between the users of and UNZIP.



The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties which are on through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify third party terms and conditions of the web site from which you may be considering purchasing a product, since UNZIP shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of and third parties.



How to Execute a Contract with UNZIP



In order to place an order for the purchase of one or more products on, you must fill out the electronic order form and send it electronically to UNZIP, following the relevant instructions.



The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for the return of purchased products.



An order shall be deemed to have been submitted upon the electronic receipt by UNZIP of your order form.



Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy through the print option and to save or reproduce a copy thereof for your own personal use.



The order form will be filed in our data base for such a period of time required in order to process your order and as provided by law. You may access your order form, free of charge and at any time, by clicking on the section called
My Order in the Customer Care area, or in MY ORDERS in MUNZIP.



Before submitting the order form, you will be asked to identify and correct possible in-put errors.



The submission of orders to UNZIP must be carried out in English.



After your order form has been submitted, UNZIP will process your order.



UNZIP may not process purchases that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or orders for products that are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that UNZIP has not carried out your purchase order specifying the reasons thereof.

If the products displayed on are no longer available at the time of your last access and once UNZIP has received your order form, UNZIP shall inform you within thirty (30) working days of receipt of your order of the unavailability of the ordered products.

If the order form has been sent and the price has been paid for items that are no longer available, UNZIP will refund you the sum paid.



By submitting an order form and contracting with UNZIP, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on



By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as the further conditions contained on, also through links, including the
General Terms and Conditions of Use and the Privacy Policy.





Upon submission of an order form, UNZIP shall send to you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).



Warranties and Indication of Product Prices



On, we offer for sale luxury and top-quality products. These products are purchased by UNZIP directly from fashion houses, manufacturers and dealers, carefully selected by stringent quality controls.



UNZIP does not sell second-hand products, flawed products or products of lower quality as compared to the corresponding standards offered on the market. Only vintage products, which are sold in a specific area on, may be second hand and/or in a worn condition because of the particular nature of the product. In the description of each vintage product, UNZIP will specify the preservation conditions of the products if different from the standards set by the market.



The main characteristics of products are shown on inside each product schedule. The products offered for sale on may not exactly correspond to the real garments in terms of image and colours because of the Internet browser or of the monitor used.



Prices are subject to change. Check the final price of sale before sending the relevant order form.



Purchase orders from Countries not included among those displayed on the splash page cannot be accepted by UNZIP (for exceptions see the
Customer Care).



All Products come with a refund label attached to a single-use seal. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.



Should you decide to exercise your right to return purchased products, UNZIP will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.






Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.



In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by UNZIP except for performing the procedure relevant to your purchase or issuing relevant refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases or frauds to the police. 



The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually delivered.



Value Vouchers



Value vouchers are personalised codes, also referred to as UNZIP CODES, which allow you to take advantage of a discount on your purchase on UNZIP.COM.



The UNZIP CODE box is displayed on the first page of the basket: after you have inserted your items in the basket and entered your code, press New Total. In the pop-up window, you will need to select the item to which you wish to apply your voucher. Select the item and press APPLY. Value vouchers can be used only on a single item from your order, therefore any other item inserted in the basket will not receive a discount.



Restrictions to the use of value vouchers:

a.        The value voucher can be used only once, with the exception of returns (as specified in paragraph 5.4);

b.        The value voucher cannot under any circumstances be exchanged for money;

c.        You may not use more than one value voucher per order;

d.        The value voucher can be applied only to one item per order;

e.        The value voucher can be applied only to items with a higher value than the voucher itself;

f.         The value voucher cannot be applied to any Sample Sale item. 



If for any reason you are not satified with your order, you may return the item to which you applied the value voucher by following the standard return procedure, as described in the Return Centre. Once your return has been accepted, the respective code will be restored to its original value. The difference in price between the value voucher and the item you purchased will be fully reimbursed, following the standard refund procedure.



Shipping and Delivery of the Products



For specific product shipping and delivery procedures, please visit the Customer Care area and see the Deliveries sections. Please read these sections carefully. The information provided in these sections form an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully known and accepted by you at the time your order form is sent.



Customer Care



For any information or claims UNZIP can be contacted via e-mail, at the address For further information, go to Contact Customer Care.






You may return products purchased from UNZIP, without any penalty and without specifying the reason within fifteen (15) days of receipt of the products purchased on You will not be able to exchange one item for another instead.



To return products you must use the Return Form.



In this case, you shall return the items to UNZIP by giving them back to the courier within fifteen (15) days. This grace period begins the day the items are delivered to you.



The only costs you will bear are the shipping costs of the return should you decide to return the products using a different shipping company other than the one indicated by UNZIP in the
Return Form. However, should you decide to return the products using the package delivery company suggested by UNZIP, we shall bear the shipping costs for returning the products.



The return right - besides compliance with the terms and procedures described at par. 8.1, 8.2, 8.3 and 8.4 above - shall be deemed correctly exercised once the following conditions have been fully met:

a.        the Return Form must be correctly completed and sent to UNZIP;

b.        the products must not have been used, worn, washed or damaged;

c.        the refund label must still be attached to the products with the single-use seal;

d.        the products must be returned, complete and unused, in their original packaging (in the case of audio CDs, books, design objects, designer toys and adult toys, the packaging must include its original seal; if you want to return a kit, it must include all of its components);

e.        the returned products must be sent to UNZIP in a single delivery. UNZIP reserves the right not to accept products belonging to a single order returned and delivered at different times;

f.         return items must be shipped back to UNZIP within fifteen (15) days from the date the package was delivered to you.



If the return right is exercised in conformity with the provisions set forth in this paragraph 8, UNZIP shall refund the sums paid for the returned products.



UNZIP shall refund sums already paid as soon as possible and in any case within thirty (30) days from the date on which UNZIP became aware of your decision to exercise your return right. We will promptly start the procedure for refunding the sums, after having confirmed that the terms and conditions stated above have been duly complied with, as indicated in paragraph 9.



In the event that your return does not comply with the terms and conditions set out in paragraph 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to UNZIP; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to UNZIP. If you do not wish to receive the products in the conditions in which they were sent back to UNZIP, UNZIP shall be entitled to keep the products and withhold the sums already received.



Refund Times and Procedures



After the products have been returned, UNZIP shall check the conformity of the products with the conditions indicated in paragraph 8 above. When UNZIP is able to confirm that such conditions have been met, UNZIP shall send you the relevant confirmation of acceptance of the returned products by e-mail.



Whatever the term of payment used by you, the refund procedure shall be started by UNZIP within thirty (30) days from when UNZIP learns of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products are accepted.



If the recipient of the products, as placed in the order form, is different from the individual who made the payment for such products, the sums paid shall be refunded by UNZIP to the individual who made the payment.



The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not lose out in terms of bank interest.



UNZIP has chosen UPS (which can be contacted on
UPS number) as UNZIP's official package delivery company for returning products purchased on You may return products to UNZIP through UPS Italia by using the pre-printed label enclosed in the package in which the products have been delivered. This enables UNZIP to pay for the shipping costs and to track the package at any time.



If you decide to return products using a different shipping company other than the one indicated by UNZIP, shipping costs will be charged to you, and you will be responsible for any loss or damage to the products (howsoever caused).






You will find information on how we process your personal data by clicking on Privacy Policy.



You are advised to read, if you haven't already done so, our
General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of



For further information on our Privacy Policy you can contact us at our e-mail address or at our registered offices located in Via Nannetti, 1 - 40069, Zola Predosa (Bologna), Italy.



Governing Law



These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.






Amendments and updates



The General Terms and Conditions of Sale may be amended from time to time, in consideration of new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of the date of publication on


P.Prekatsakis and Co

Agii Apostoli Chania Greece

Vat nu EL 998453384

Tel 00302821032864


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